Frequently asked questions

We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.

If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

Customers who live in the following states will have sales tax listed at checkout as a separate line item: AK, AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to Paper Farm Press. The applicable rate is set by each state respectively.

Please read all terms thoroughly before agreeing to purchase via the Preorder system. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

You can update your information through your account here. Just click on “update” under your payment method.

Please note shipping timeframes do not include time needed to fulfill your order. Orders may take up to 3-5 business days to be fulfilled and shipped. You can view our shipping policies here.

Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $50 or more shipping in the U.S. ($150 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.

Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost. If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.

To ensure a worry-free shopping experience, we offer the option of order protection coverage for $2.99. This coverage safeguards your purchase against loss, theft, or damage during transit. With order protection coverage, you can enjoy peace of mind knowing that, in the unlikely event that your package is lost or arrives damaged, we will work diligently to resolve the issue by either replacing your item or issuing a refund. Please note that claims must be reported within 30 days of the expected delivery date.

By requesting Priority Fulfillment for your order, our warehouse will prioritize your shipment in the picking process to help ensure your order gets out the door as quickly as possible. Please note that choosing this option does not decrease the transit time once the shipment leaves our facility. The shipment will still be subject to the normal transit time that is outlined in our Shipping Policy. If you would like to decrease the transit time on your shipment, please choose either the Upgraded or Expedited option.

All international orders may be subject to customs fees, import duties, taxes, or brokerage charges imposed by the destination country or shipping carrier. These fees are not collected by us and are the sole responsibility of the customer.

If a customer chooses not to pay the required customs, duties, taxes, or brokerage fees:

• The order will not be refunded.

• We will not cover or arrange return shipping.

• We will not reship the order.

• In many cases, local customs authorities or carriers will classify the order as abandoned.

We strongly encourage all international customers to review their country’s import policies and potential brokerage fees charged by carriers before placing an order. By completing a purchase, the customer accepts full responsibility for any applicable customs charges and carrier brokerage fees.

Upon first burn, allow the top to melt completely to the edge. To keep candle burning evenly, trim wick to 1/4” before lighting candle each time. Keep candle clean and free of any foreign objects. Only burn candle on a level fire-resistant surface. Burn candle within sight. Keep away from children and pets. Keep away from flammable objects and surfaces. Do not leave unattended. Do not burn for more than 4 hours at a time. Do not touch hot liquid wax. Allow candle container to cool before handling.

Our candles are non-toxic and made with all-natural fragrance, phthalate-free soy wax, and a dye-free organic cotton wick.

Our candles are designed to evoke nostalgic memories with carefully curated scents that take you back to simpler times. We use natural ingredients, sustainable packaging, and hand-pour each candle to ensure the highest quality and attention to detail, setting us apart from mass-produced alternatives.